Services Provided

Parking: Our parking Lot is about ¼ mile from the National Shrine Church.  Please park in the main lot and walk up to the church/outdoor altar, as our handicapped spaces are limited. We have handicapped parking spots right at the National Shrine Church entrance, at the entrance to the Outdoor Altar, and at the Gift Shop, for pilgrims with special needs.

Restrooms:  The restrooms the Shrine basement close at 5 p.m., and the restrooms in the parking lot close at 5 p.m. Monday – Friday and at 6 p.m. on the weekends.

Food: There is no food Provided on the hilll during normal operations; There is a covered picnic area. Please do not bring grills or any other source of fire. Please pick up any trash you have and place it in a trash receptacle this will help in not attracting wildlife. 

Handicapped Access: The Gift Shop, restrooms, and St. Faustina Center all have handicapped entrances and/or ramps.

The National Shrine Church is entered by climbing a flight of stairs, and does not have a ramp. There is an elevator up to the church level, and down to the level with the restrooms. The elevator is accessed by entering through the Shrine Reception Area, behind the statue of St John Paul II, just to the left of the Shrine main entrance. 

Outdoor Masses are on a natural amphitheater/sloping lawn behind the National Shrine Church, at our Mother of Mercy Outdoor Shrine. Those who cannot negotiate the hill are allowed to sit in the wings of the outdoor altar or at the top of the hill, OUTSIDE the gated terrace area, and Communion will be brought to them.

Handicapped parking is available:

  • In front of the National Shrine (a limited number of spaces)
  • Upper parking lot (Convent)
  • Marian Helpers Center parking lot

Handicapped Access is available:

  • Shrine Reception area is ground level
  • Shrine Gift Shop is on ground level
  • National Shrine has elevator access
  • Restrooms on the lower level have elevator access
  • Memorial Hall has elevator access
  • Our Lady of Mercy Oratory has wheelchair ramp access
  • Mother of Mercy Outdoor Shrine is on ground level
  • Shrine of the Holy Innocents is on ground level
  • Stations of the Cross is on ground level

Eden Hill is in a rural area, and access to outdoor statuary requires good mobility. Some areas are not accessible to wheelchairs or walkers due to rural terrain. 

Golf carts driven by Shrine personnel will be offered "if available". Carts do not operate during 2:00 p.m.-3:00 p.m. to allow our volunteer drivers the opportunity to attend Holy Mass. During the winter months (November 1-March 31), carts do not operate.

Given the rural terrain of Eden Hill, we advise pilgrims to dress with sturdy walking shoes and appropriate outerwear.

Please call the Pilgrimage Office at 413-298-1119 if you have any concerns or questions.